Frequently asked questions

Who does the viewings?

Nobody knows your home better than you. But don't worry, you don't need to become a sales expert overnight. We'll provide you with some clear guidance and then you simply show people round your home. We'll deal with all the bookings and feedback for you.

Are your valuations accurate?

Absolutely! We do the same as a high street agent, just over video call instead. We will:

  • Prepare for the valuation using extensive research on your local area, including amenities, local news and any upcoming changes to the area that make your home more attractive to buyers
  • Find homes in your area that have recently sold, or are on the market now. These help give us a good indication of what properties sell for locally
  • Walk round the home with you, asking specific questions to help us assess the size, condition and all the positives about your home which help make it stand out compared to houses around you
  • We’ll then provide you with a valuation range. Depending on your circumstances, we’ll recommend the best price for a fast sale or the highest price if you’re prepared to wait.
I want a personal service. Will someone help me?

We'll be able to help you with absolutely everything - we may not always be there in person, but we certainly will be alongside you all the way. Our digital approach means we can actually be more available for when you need us!

At the start you'll be allocated one our our expert digital agents, who will know your area well and will be your first port of call for any queries. And we don't just stop once you've accepted an offer. We know how to navigate you through to completion too. We are contactable 7 days per week, 8am - 8pm.

How will my property be made visible to prospective buyers?

We list every property on all the top sites such as RightMove & Zoopla. We can also produce links for social media sites, such as Facebook, Instagram, Twitter and others, for you to share.

There's no need for a high street presence anymore - 90% of buyers start their journey by searching on the listing sites such as RightMove and Zoopla.

We'll also provide you with a sales board for outside your home so you'll be visible to people in your area too.

What's included in the selling fee?

We cover everything an agent typically would and then more. The only thing we do differently is we encourage you to do your own viewings (you know your home best!). We will:

  • Provide you with a comprehensive valuation
  • Prepare the listing of your property
  • Publish it on sites such as RightMove & Zoopla
  • Handle the negotiations with potential buyers
Why should I come to you instead of a traditional high street agent?

On top of everything included in the selling fee (above), we will do these things (which traditional agents won't):

  • Prepare all the legal forms for you
  • Have your home professionally photographed
  • Run searches on your property for you
  • Complete a survey for buyers, to make your house sell faster
How long will it take to sell my house?

We aim to get you to exchange within 6 weeks, which is considerably quicker than the average of 18 weeks!

Why do the Searches and Surveys upfront?

To save time and increase convenience. This results in buyers being able to act more quickly due to having the information they need when they need it.

Who do I go to if I have questions or want updates?

An experienced agent will be with you all the way through the process.

We can be contacted online, via email or phone and are contactable 7 days per week, 8am - 8pm.

What do you offer that high street agents don't?

The two main things are speed and convenience.

The process of selling a house takes 18 weeks on average. Agents typically only deal with the initial listing, advertising and offer stages but the majority of the time is takes to sell after you've accepted an offer. At this point traditional agents step back, leaving you to get on with the rest of the sale. We don't. We help you speed through the conveyancing and completion stage by preparing everything up front with and for you.

This includes ordering the title deeds and title plans, filling out TA6, and TA10, checking to see if your property's EPC is in date or needs reordering and much more. Not sure what a TA6 or TA10 is? EPC? Don't worry - you don't need a law degree when going because we explain the jargon and guide you through all the steps in plain English. We know what you need to do so you don't have to.

We then we track and nudge the conveyancers through to the end, and you'll be able to see exactly what's going on at each point.

We also run the searches on your property and complete a survey. These are typical things that are done by the buyer, but we carry these out for you beforehand, at no extra cost to you, so that when you accept an offer from a buyer, they can use the existing survey and searches to proceed with their conveyancing typically shaves off anywhere between 1-2 months.

Where's the catch?

There really is no catch! We strongly believe selling and buying property is unnecessarily stressful, expensive and slow. We're passionate people on a mission to shake up the industry.

Too much of the burden is on sellers to prepare, coordinate and manage all the people and information necessary for the sale. On top of full time work and other commitments, people already have enough on their plates so our aim is to provide a service which is excellent value for money, considerably speeds up the sale and takes much of the stress out of the process.