We're regulated by the Property Ombudsman and the Property Redress Scheme, as outlined in our Complaints Procedure. If you have any problems with our service after exhausting all other options to resolve a matter with us, you have the right to ask them to intervene. Hopefully it won't get to that point though - we take our customer service very seriously!
We follow the industry-standard for how we conduct business, as outlined in the Trading Standards Institute's Code of Conduct. If you have any questions about this, please get in touch.